Frenkel, Douglas. <br/><br/>
The practice of mediation :  a video-integrated text / 
Douglas N. Frenkel, James H. Stark. 
 - New York :  Aspen Publishers,  c2008. 
 - xxii, 509 p. ;  26 cm. +  teacher's manual + 1 DVD-ROM (4 3/4 in.) 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>"So you want to study mediation?" : an introduction to the process of mediation and the skills of effective mediators -- Basics of negotiation theory and why negotiations fail -- The role of the mediator : differing approaches, fundamental norms -- Preparing to mediate -- Mediation as a structured process -- Opening the process, developing information -- Expanding information to aid the negotiations -- Identifying and framing mediation issues, organizing an agenda -- Generating movement through problem-solving and persuasion -- Conducting the bargaining, dealing with impasse -- Concluding the mediation -- The ethics of mediation -- Representing clients in mediation. 
<br/><br/><label>ISBN: </label>9780735544390 (pbk. : alk. paper) 9780735544406 (pbk. ; teacher's manual) 
<br/><br/><label>LCCN: </label>2008017872 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Mediation--United States.<br/>Dispute resolution (Law)--United States.
<br/><br/><label>LC Class. No.: </label>KF9084  / .F746 2008 
<br/><br/><label>Dewey Class. No.: </label>347.73/9