TY  - BOOK
AU  - Frenkel,Douglas
AU  - Stark,James H.
TI  - The practice of mediation: a video-integrated text 
SN  - 9780735544390 (pbk. : alk. paper)
AV  - KF9084 .F746 2008
U1  - 347.73/9 22
PY  - 2008///
CY  - New York
PB  - Aspen Publishers
KW  - Mediation
KW  - United States
KW  - Dispute resolution (Law)
N1  - Includes bibliographical references and index; "So you want to study mediation?" : an introduction to the process of mediation and the skills of effective mediators -- Basics of negotiation theory and why negotiations fail -- The role of the mediator : differing approaches, fundamental norms -- Preparing to mediate -- Mediation as a structured process -- Opening the process, developing information -- Expanding information to aid the negotiations -- Identifying and framing mediation issues, organizing an agenda -- Generating movement through problem-solving and persuasion -- Conducting the bargaining, dealing with impasse -- Concluding the mediation -- The ethics of mediation -- Representing clients in mediation
UR  - http://www.loc.gov/catdir/toc/fy0805/2008017872.html
ER  -